CUSTOMER SERVICE CENTER
Due to a significant increase in demand for home products, we are currently experiencing long hold times and slower email and chat response rates. It may take up to 72 business hours to respond to post order emails. We understand your frustration, and apologize in advance for any inconvenience this may cause. We are diligently working and hiring additional staff to improve our hold and response times.
For ALL post order questions, such as order status, returns, replacements, and cancellations, please go to our Customer Helpdesk
Lighting Design Experts believes that ordering online should be simple. That's why we've made it simple on our site. All of the products we offer are covered by the same warranties and the same policies - no more confusion about which products or brands are covered!
Everything on our site has a life insurance, a delivery guarantee, free returns regardless of where you live. Our goal is to truly make your experience the best possible when shopping online. Read more about the perks we offer
SALES DEPARTMENT HOURS
Monday - Friday: 6:00 a.m. to 5:00 p.m. PST
Saturday & Sunday: 6:00 a.m. to 3:00 p.m. PST
SERVICE/RETURNS DEPARTMENT HOURS
Monday - Friday: 6:00 a.m. to 3:00 p.m. PST
Saturday & Sunday: Closed
PHONE
1-855-300-9231 (toll free)