Delivered in 1 Week or We Pay You $50 - Free
Hate the Wait? Then you'll love our Exclusive Delivery Guarantee. If you don't receive your order in 1 week or less, we'll give you $50! If the item is out of stock, patience pays. We'll give you the same $50 credit if you can wait for the item. We're the only retailer that pays you if we're late, or to wait!
How to claim your credit.
To claim your credit, please call or send us an email. In the subject field please enter: Quick Delivery Credit Claim. You can find our Customer Service number and email address below:
Toll Free: 1-855-300-9231 (dial 3)
Email us: Sales@LightingDesignExperts.com
Things to know.
This policy went into effect on orders placed on or after 3/1/2012.
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- Credit is maxed at $50 or the total value of your order, whichever is reached first. Credit is issued on a per order basis, not per item. $50 is the max credit that can be issued on an order.
- If an item is found to be Back-Ordered or Out-of-Stock at the time of purchase, you still get the credit if you can wait for the item, just send us an email to claim it. If you choose to cancel the order, the $50 credit would not apply.
- Offer applies to new orders only. Replacement orders are not eligible for the Quick Delivery credit.
- Due to holiday schedules of parcel companies and warehouse closures, we cannot guarantee delivery times from December 21st through January 2nd. Orders will still be processed and shipped, and you will receive them as quickly as possible.
- At this time, we do not ship into Canada or internationally. This policy does not apply to any shipments outside of the US.
- Our 1 Week Delivery guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on a Monday at 10:30am would be guaranteed to arrive the following Tuesday. An order placed at 9:30am on a Monday would be guaranteed to arrive the following Monday. If an order is placed after 10:00am on a Friday or over the weekend, the 1 Week Delivery guarantee starts the following Monday (to arrive the following Monday). Holidays and weekends are not counted as business days.